October 4, 2022
We hare happy to add two new training courses to help with your
compliance and staff training. The courses are (vehicle)
repossessions and (internal) complaint reporting.
ABOUT THESE COURSES
These new courses are what we
call "abbreviated" courses. That is, they do not include
the full video discussion like many of our other courses. The
content flow of these courses is that they first introduce the
topic to your learners and then use the written policy you
create for the training that you deliver across the training
platform. Of course, you still get the tracking and reporting as
always.
HOW DO I LEARN MORE ABOUT
THESE COURSES
The quickest and easiest way
to learn more about the courses is to take them. There are four
courses from which you can choose. These courses are now in your
course library on the Genesis Training platform (here).
They are:
Repossessions_NQ -
Abrv.V1.Gen
-Vehicle repossessions
without a quiz.
Complaint Reporting_NQ -
Abrv.V1.Gen
-Internal complaint reporting
without a quiz.
Repossessions_W/Quiz -
Abrv.V1.Gen
-Internal complaint reporting
but with a quiz.
Complaint Reporting_W/Quiz - Abrv.V1.Gen
-Internal complaint reporting
but with a quiz.
SPECIAL NOTE ABOUT QUIZZES
If you decide to use the
course with a quiz, you will need to create a quiz. You can
reach out to us for instructions on how to create a quiz that is
unique to your company. This is easily done on the
training platform.
BUT WAIT, THERE'S MORE
The instructions above
address the training platform. You will also need to add your
policy content to the system. You may recall that you use the
Training Support System (here)
for that purpose. If you do not remember how to add
customer-specific content to the system,
click here and view this short video that explains how this
is done. The place holders in the Training Support System for
these two courses are: Repossessions and Complaint Reporting
POLICY CONTENT INFORMATION
Our compliance policy manual
does not have a section on vehicle repossessions since each
state and company have different requirements. So, you will need
to create a policy to match your state and your company.
However, complaint reporting
is a different matter. If you use the Borrow Smart Compliance
manual, which was prepared by our attorneys, you will find a
section on "Consumer Complaint Response." You can use this
policy as a guide.
FINALLY, WHY DO YOU NEED
THIS?
As we have repeatedly pointed
out, these topics are critically important to the CFPB!
If you meet up with the CFPB, you may find it much less trouble
to take the few minutes it takes to roll this out for your
company rather than deal with it after the CFPB shows up.
As we have said so many
times, the CFPB expects you to have written policies and to
train your staff (both are equally important). Our training,
tracking and reporting system easily does the job for you. But
more importantly, it provides detailed documentation that you
have trained each and every member of your staff, which the CFPB
will want to see.
Good luck. If you have
questions, please feel free to call or drop us an email at
info@borrowsmartcompliance.com.
Thanks.
