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NEW TRAINING COURSES --

REPOSSESSIONS & COMPLAINT REPORTING

OCTOBER 2022

October 4, 2022

 

We hare happy to add two new training courses to help with your compliance and staff training. The courses are (vehicle) repossessions and (internal) complaint reporting.

 

ABOUT THESE COURSES

These new courses are what we call "abbreviated" courses.  That is, they do not include the full video discussion like many of our other courses. The content flow of these courses is that they first introduce the topic to your learners and then use the written policy you create for the training that you deliver across the training platform. Of course, you still get the tracking and reporting as always.

 

HOW DO I LEARN MORE ABOUT THESE COURSES

The quickest and easiest way to learn more about the courses is to take them. There are four courses from which you can choose. These courses are now in your course library on the Genesis Training platform (here). They are:

Repossessions_NQ - Abrv.V1.Gen

-Vehicle repossessions without a quiz.

Complaint Reporting_NQ - Abrv.V1.Gen

-Internal complaint reporting without a quiz.

Repossessions_W/Quiz - Abrv.V1.Gen

-Internal complaint reporting but with a quiz.

Complaint Reporting_W/Quiz - Abrv.V1.Gen

-Internal complaint reporting but with a quiz.

 

SPECIAL NOTE ABOUT QUIZZES

If you decide to use the course with a quiz, you will need to create a quiz. You can reach out to us for instructions on how to create a quiz that is unique to your company.  This is easily done on the training platform.

 

BUT WAIT, THERE'S MORE

The instructions above address the training platform. You will also need to add your policy content to the system. You may recall that you use the Training Support System (here) for that purpose.  If you do not remember how to add customer-specific content to the system, click here and view this short video that explains how this is done. The place holders in the Training Support System for these two courses are: Repossessions and Complaint Reporting

 

POLICY CONTENT INFORMATION

Our compliance policy manual does not have a section on vehicle repossessions since each state and company have different requirements. So, you will need to create a policy to match your state and your company.

 

However, complaint reporting is a different matter. If you use the Borrow Smart Compliance manual, which was prepared by our attorneys, you will find a section on "Consumer Complaint Response." You can use this policy as a guide.

 

FINALLY, WHY DO YOU NEED THIS?

As we have repeatedly pointed out, these topics are critically important to the CFPB! If you meet up with the CFPB, you may find it much less trouble to take the few minutes it takes to roll this out for your company rather than deal with it after the CFPB shows up.

 

As we have said so many times, the CFPB expects you to have written policies and to train your staff (both are equally important). Our training, tracking and reporting system easily does the job for you. But more importantly, it provides detailed documentation that you have trained each and every member of your staff, which the CFPB will want to see.

 

Good luck. If you have questions, please feel free to call or drop us an email at info@borrowsmartcompliance.com.

 

Thanks.